FAQ


HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address may be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW CAN I TRACK MY ORDERS & PAYMENT?

Go to the Order Tracking, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from the respective courier selected.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

This information will be available  from the courier upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to byotrends.com system for your order.

It's fast, easy & secure.